As the User Experience Design Lead, I am in charge of experience design for all digital channels, including web, mobile, kiosk, etc. My major role is to collaborate with Product Managers and cross-divisional Business Units as well as our agency of record, AKQA, on user experience and user interface design to ensure brand integrity and excellent experience across digital channels. In addition to serving as a User Experience Expert, I also oversee design management and establish our internal agency, UX Center of Excellence.
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